In Bugzilla, how can I change the password used for LDAP integration if I can’t login?

Problem

For Bugzilla authentication, LDAP is configured as the first authentication method (or the only authentication method) and the password for the user used to connect to LDAP has expired or changed.

Attempts to login result in the following error:

Failed to bind to the LDAP server. The error message was: 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 52e, vece�

Resolution

The change must be made manually to the bugzilla/data/params file.

Using a text editor, open the params file located under the bugzilla website and under the data folder.

Note: On FreeBSD, this was located in /usr/local/etc/www/apache22/data/bugzilla/data/params

Look for the following line to configure this manually in text:

‘LDAPbinddn’ => ‘CN=Barneck\\, Jared,OU=Support,OU=YourOU,DC=Domain,DC=tld:P@sswd!’,

As you can see the password is in clear text.  You can change it with any text editor.

15 Comments

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